Payment Policy

Last Updated: October 2026

At PetEyes, we aim to provide a secure, straightforward, and convenient payment experience for customers purchasing pet-care products and everyday pet essentials through our online store.

This Payment Policy explains the payment methods available on our website, how payments are processed, and the general terms that apply when placing an order.

By placing an order with PetEyes, you acknowledge and agree to the payment terms described below.

Accepted Payment Methods

We accept several payment methods to make checkout convenient for our customers. Available payment options may include:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Mastercard

  • PayPal Wallet

  • Shop Pay

  • Visa

The payment methods available to you may depend on your location, device, browser, and the payment options supported at checkout.

Please select one of the available payment methods during checkout and complete your payment through the secure payment processing system provided on our website.

Payment Processing

Payments are processed through the payment options available during checkout.

When you select a payment method, you may interact with or be redirected to the relevant payment provider to authorize and complete your transaction.

PetEyes will never ask you to send credit card details, passwords, or other sensitive payment information directly by email, text message, social media, or other informal communication methods.

All payments should be completed only through the official checkout process available on peteyes.store.

Order Confirmation

After successfully placing an order, you will receive an order confirmation using the email address or other contact information provided during checkout.

An order confirmation means that we have received your order. It does not necessarily mean that your order has already been processed, fulfilled, or shipped.

If there is an issue involving payment authorization, product availability, shipping information, or other order details, we may contact you before completing your order.

Payment Authorization

Certain payment methods may require additional authorization, authentication, or verification before an order can be completed.

If a payment is declined, incomplete, unsuccessful, or requires additional verification, your order may not be processed until the payment issue has been resolved.

Customers are responsible for ensuring that:

  • Payment information entered during checkout is accurate.

  • Billing information is correct and complete.

  • The selected payment method is valid and available for use.

  • Sufficient funds or credit are available when required.

PetEyes reserves the right to cancel or hold an order when payment cannot be successfully verified or authorized.

Currency and Pricing

Product prices are displayed on our website in the currency indicated on the relevant product page or during checkout.

The final amount payable may include applicable:

  • Product charges

  • Taxes

  • Shipping charges

  • Duties or fees, where applicable

Any applicable charges collected by PetEyes will be displayed during checkout before you complete your purchase.

Currency conversion rates, foreign transaction fees, international banking fees, or other charges imposed by your bank, card issuer, or payment provider are outside the control of PetEyes.

Payment Security

We use payment processing systems available through our online checkout to help provide a secure payment experience.

For your protection, you should never send sensitive financial information such as:

  • Full credit or debit card numbers

  • Card security codes

  • Banking passwords

  • Payment account passwords

through email, social media, text messages, or other unsecured communication methods.

If you notice an unfamiliar transaction or believe your payment information may have been compromised, please contact your bank, card issuer, or payment provider immediately.

Order Cancellation

Customers may request to cancel an order within 15 minutes of placing the order.

Cancellation requests received after this 15-minute period may not be accepted if the order has already entered processing or fulfillment.

To request a cancellation, please contact PetEyes as soon as possible and provide your:

  • Order number

  • Name used when placing the order

  • Email address associated with the order

Once an order has been processed or shipped, it may no longer be eligible for cancellation. In that case, the order may instead be subject to our applicable return and refund procedures.

Returns and Refunds

Eligible products may generally be returned within 30 days of receiving your order, subject to the eligibility requirements and conditions stated in our Return & Refund Policy.

To qualify for a return, products generally must be:

  • Unused and in the same condition in which they were received

  • In their original packaging, where applicable

  • Accompanied by proof of purchase

  • Eligible for return under our Return & Refund Policy

For hygiene, health, safety, or other reasons, certain pet-care products may not be eligible for return once opened, used, or otherwise rendered unsuitable for resale.

If a return is approved, the applicable refund will generally be issued to the original payment method used to make the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

For complete information regarding return eligibility, exclusions, return procedures, and refunds, please review our Return & Refund Policy.

Failed or Incomplete Payments

If your payment does not complete successfully, you may need to return to checkout and try again or select another available payment method.

An order is generally considered successfully placed only after:

  1. The checkout process has been completed;

  2. Payment authorization has been successfully processed where required; and

  3. An order confirmation has been issued.

If you believe you have been charged but have not received an order confirmation, please contact our customer support team and provide any relevant order or transaction information.

Please do not send complete credit card details or other sensitive financial information when contacting us.

Duplicate Payments

If you believe you have accidentally been charged more than once for the same order, please contact our customer support team with your order number and relevant transaction information.

We will review the available order and payment records and assist you in determining the appropriate next steps.

Changes to Payment Methods

PetEyes may add, remove, restrict, or update available payment methods from time to time.

The payment methods displayed during checkout represent the options currently available for your specific order.

Changes to available payment methods will generally not affect payments that have already been successfully completed, except where required by applicable law or the relevant payment provider.

Contact Us

If you have questions regarding payment methods, payment authorization, an order, cancellation, return, refund, or another payment-related matter, please contact our customer support team.

Email: support@peteyes.store

Phone: +1 (857) 314-1602

Business Mailing Address:

PetEyes
38 Mellen St
Cambridge, MA 02138
United States